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English for massage and spa therapists

Welcoming guests, pressure, pain, aftercare and payment: the English you use in the massage room and at the front desk.

Start Massage therapist lessons21 lessons · 3 levels · 100 phrases

พูดเมื่อไหร่: ลูกค้าเลือกแบบนวดแล้ว

One hour or two hours?

หนึ่งชั่วโมงหรือสองชั่วโมงคะ?

What you will learn

Know some English already? Take the Level 1 test first and skip what you know.

Level 1Lessons 1–5

First Shift

You can get through your first day at work in English.

  1. 1Hello and thank you
  2. 2Numbers and time
  3. 3Starting the massage
  4. 4Pressure and pain
  5. 5Finishing

Shift Test, Level 1 · badge

Level 2Lessons 6–11

Confident Day

You can handle a whole working day in English.

  1. 6Booking & prices
  2. 7Body parts & pain
  3. 8Oils, heat, extras
  4. 9Health questions
  5. 10Payment & tips
  6. 11Handling complaints

Shift Test, Level 2 · badge

Level 3Lessons 12–21

Trusted Pro

Small talk, saying no politely, problems and the unexpected.

  1. 12When something goes wrong
  2. 13When a customer feels unwell
  3. 14Small talk
  4. 15Prices and rooms, fast
  5. 16Saying no politely
  6. 17Recommending extras
  7. 18What I did for you
  8. 19What happened at the shop
  9. 20Bookings by phone
  10. 21Cultural notes

Shift Test, Level 3 · badge

Phrases you will say

Please lie down.

One hour or two hours?

Is the pressure OK?

Softer or harder?

Please pay at the front desk.

Please come again.

All 100 phrases, lesson by lesson

Every English phrase in these lessons. In the app, each one comes with a picture, audio and its meaning in your language.

Level 1First Shift

1Hello and thank you

  • Hello. Good morning.
  • Yes. No. OK.
  • Please. Thank you. Sorry.
  • I don't understand. Please say it again.

2Numbers and time

  • One moment, please.
  • One, two, three, four, five, six, seven, eight, nine, ten.
  • What time? At three o'clock.
  • Help! Call a doctor.

3Starting the massage

  • Please lie down.
  • Thai massage or oil massage?
  • One hour or two hours?
  • Please change here.

4Pressure and pain

  • Is the pressure OK?
  • Does it hurt here?
  • Softer or harder?
  • Please relax.

5Finishing

  • Please turn over.
  • Please drink some water.
  • We are finished. Thank you.
  • Please come again.

Level 2Confident Day

6Booking & prices

  • Do you have a booking?
  • Which massage would you like?
  • One hour is four hundred baht.
  • Please wait ten minutes.
  • Can you come at five o'clock?

7Body parts & pain

  • Where is the pain?
  • Neck, back, legs, or feet?
  • Your shoulders are very tight.
  • Do you want me to focus on your back?
  • Tell me if it hurts.

8Oils, heat, extras

  • Do you like this smell?
  • Would you like hot stones?
  • Would you like a herbal compress?
  • Is the room too cold?
  • Do you want thirty more minutes?

9Health questions

  • Are you pregnant?
  • Do you have any injuries?
  • Do you have high blood pressure?
  • Did you have surgery recently?
  • I will not massage here.

10Payment & tips

  • Please pay at the front desk.
  • Cash or card?
  • Here is your change.
  • Thank you for the tip.
  • See you next time.

11Handling complaints

  • Sorry for the wait.
  • Please tell me what you want.
  • I am sorry. I will change it.
  • Is this better?
  • Let me call the manager.

Level 3Trusted Pro

12When something goes wrong

  • Do you feel dizzy? Please sit up slowly.
  • You left your phone. Here it is.
  • Sorry, the power is off. Please wait a moment.
  • Did you lose your locker key? Let me help you.
  • You fell asleep. That's good!

13When a customer feels unwell

  • You have a cramp. Let me stretch your leg.
  • You feel sick? Let's stop now.
  • Your skin is red. Is the oil OK for you?
  • Do you want me to call someone for you?
  • Do you need help to stand up?

14Small talk

  • How are you today?
  • It is very hot today.
  • Did you have a good weekend?
  • It will rain later. Take an umbrella.
  • Have a nice weekend!

15Prices and rooms, fast

  • Two massages and one foot massage: one thousand two hundred and fifty baht.
  • Ninety minutes is six hundred baht.
  • Please go to room fourteen, upstairs.
  • Your change is three hundred and fifty baht.
  • Sorry, fourteen or forty?

16Saying no politely

  • Sorry, that is not a service we do.
  • Please keep the towel on.
  • Sorry, I can't give a discount. The price is fixed.
  • Sorry, I can't give you my phone number.
  • Sorry, I can't press hard here. It is not safe.

17Recommending extras

  • Would you like to add a foot massage?
  • For tired muscles, I recommend the oil massage.
  • For your back, two hours is better.
  • Five massages are cheaper with a package.
  • Would you like some herbal tea? It's free.

18What I did for you

  • I put your bag in the locker.
  • I cleaned the room for you.
  • The shower was broken this morning. It's OK now.
  • I called a taxi for you. It will come in ten minutes.
  • Sorry, the oil bottle fell down.

19What happened at the shop

  • Sorry, I forgot to tell you about the hot stones.
  • I found this ring in the room. Is it yours?
  • I gave the change to your friend.
  • Your friend came at three. She is waiting.
  • Your friend already paid for you.

20Bookings by phone

  • Hello, massage shop. How can I help you?
  • What name is the booking under?
  • I will send you a message to confirm.
  • Can I call you back in five minutes? I'm with a customer.
  • What time would you like to come tomorrow?

21Cultural notes

  • I'm fine, thank you. And you?
  • Nice to meet you.
  • Thank you, that is very kind.
  • Excuse me.
  • No problem.

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